Payment Terms

• 100% in advance before release of Software Licensing Keys
• All Payments to be made through Cheque/DD/Pay Order/RTGS/ NEFT favouring of "Tectona SoftsolutionsPvt.Ltd".
• In Case of NEFT/RTGS please make payment to our account as per Below:
  • Bank Name : ICICI Bank,
  • Branch Name: Drive in Road, Ahmedabad,
  • Account Number: 006405000958
  • IFSC Code: ICIC0000064

Taxes

• Taxes/Service Tax will be charged as per the rules of Government of India.
• Delivery.
• Generally Ex Stock or maximum within 15 Days from the receipt of Purchase Order and Clearance of Cheque/Receipt of payment. In case of any features Changes, amendments, enhancement or upgrade, the delivery will be done at the time of release of the new updated features.
  

Installation

Installation will be on chargeable basis only. IT Infrastructure will be provided by the customer/client and it should be Virus free and all the clients should have proper network access. All hardware and software resources are required during the installation as per the OwnyIT Online Updater Pre-Requisite.

AMC

• AMC will be charge after 1 Year the AMC will be charge@25% for the value of Purchase Order.
• ATU (Annual Technology Up gradation) will be [email protected]%
• AWS(Annual Warranty Support)will be [email protected]%.
• Dispute
• All disputes are subject to Ahmedabad Jurisdictions and competent court of Ahmedabad will have Jurisdiction.

Support

• Any onsite support/visit or will be chargeable.
• Training on product
• Customer can Opt for Training from Tectona, but this will be chargeable.

Warranty/ Support

One Year from the date of Delivery and Invoice. All warranties as per the terms Tectona Standard warranty on OwnyIT, for details please email for a copy on [email protected]

Refund Policy

There will not be any refund for software once this is sold and license keys delivered to the customers.